Frequently Asked Questions

Everything you need to know about your KROSER experience.

What is the standard shipping time for my order?

Orders are typically processed within 1-2 business days. Standard shipping takes 3-7 business days depending on your location, while expedited options are available at checkout.

How do I return an item that doesn't fit?

We offer a 30-day return policy. Items must be in their original condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are KROSER products covered by a warranty?

Yes, all our bags and accessories come with a 1-year limited warranty covering manufacturing defects in materials and workmanship from the date of purchase.

How can I track my order status?

Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website to monitor your package in real-time.

Do you offer international shipping?

Currently, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated during the checkout process.